WIRED: 13 Lessons for a New Era

From Lesson #2: “Design consistency gives you that peace of mind and the sense that this is a stable place to build a relationship. Whenever an app is buggy, the grid doesn’t line up, or the type treatment is off, you start to question a company and wonder where else they’re slipping. What about my money? Are they going to protect me? You can fix that by caring about the details.”

Katie Dill, AIRBNB’s head of experience design